"Increased performance in line with strategic objectives"
How it Works
There are two methods for fulfilling your training needs with LnD Partnerships.
Method 1:The need: You have staff members who will benefit from learning and practising new techniques in one or many skills and behavioural based areas.
The solution: Receive a one-off or series of generic courses designed to suit staff across a broad spectrum.
The detail: LnD Partnerships specialises in management and leadership, customer service and sales skills training. The course topics you can receive from us are listed below.
The benefit of choosing Method 1 is that together we can determine your requirements and create a training programme based on one or many of the topics below, ensuring staff receive a course that is tailored to their needs and supports their improvement.
Management and Leadership
- Appraisals
- Assertiveness
- Change management
- Coaching skills
- Communication skills for managers
- Conflict resolution
- Delegating successfully
- Influencing and persuading
- Interpersonal skills
- Leading the sales team
- Meetings
- Motivating your team to success
- Negotiation skills
- Presentation skills
- Stress management
- Team leadership
- Team management
- Time management
Training Specific
- Accelerated learning techniques for trainers
- NLP (Neuro Linguistic Programming) in training
- Training analysis and evaluation methods
- Training the trainer
Customer Service
- Assertiveness
- Conflict resolution
- Customer relationship management
- Customer service skills in person
- Customer service skills on the telephone
- Handling difficult customer situations
- Influencing and persuading skills
- Negotiation skills
- Presenting a positive image
- Writing effective English
Sales
- Consultative selling skills
- Influencing and persuading skills
- Negotiation skills
- Presentation skills
- Presenting a positive image
- Selling skills when in person
- Telephone based sales skills
Method 2:
The need: You wish to offer your staff ongoing professional development at a time and in a way that fits with their needs and your organisational goals while reducing fixed overhead costs, receiving value for money and excellent return on investment.
The solution: Outsource your training to LnD Partnerships for a set period of time or on an ongoing basis.
The detail: Together we determine your needs in priority order and by individuals and groups. LnD Partnerships plan timings, content, delivery styles and evaluation methods which are signed off together. The way the partnership will work and the associated outcomes and benefits are shown in more detail in the following diagram:
The need: You wish to offer your staff ongoing professional development at a time and in a way that fits with their needs and your organisational goals while reducing fixed overhead costs, receiving value for money and excellent return on investment.
The solution: Outsource your training to LnD Partnerships for a set period of time or on an ongoing basis.
The detail: Together we determine your needs in priority order and by individuals and groups. LnD Partnerships plan timings, content, delivery styles and evaluation methods which are signed off together. The way the partnership will work and the associated outcomes and benefits are shown in more detail in the following diagram:
Clients
- Defines the corporate strategy
- Promotes positive environment and culture
- Provides short and long term business objectives
- Invests in customer and staff needs with pre and post event coaching
- Links training to performance development plans (PDPs)
- Plans training to complement other business activity
LnD Partnerships
- Brings training industry expertise
- Ensures ongoing quality control
- Designs fully bespoke learning solutions
- Understands and incorporates your business needs into the solution
In Partnership Together
- Identify and define the need
- Plan the training activity
- Create and maintain a communication plan
- Establish bespoke effectiveness measures
- Create relevant case studies for practical application during and alongside training
- Maintain accurate and full staff training records
Results/Benefits
- Bespoke training that staff need and gain benefit from
- Results specific to individual and organisation objectives
- Reduced fixed overhead costs
- Investment in training is targeted ensuring greater return on investment
- Implementation and management of staff development plans
- Consistent performance and succession planning activity
- Consistent approach to training
- Ongoing quality assessment
- Bespoke training solutions
- Full time staff support services
- Recruitment and retention of the best staff